Shipping & Returns

Shipping Information

  • Processing Time: Orders are processed within 1–2 business days.

  • Delivery Time: Most orders arrive within 3–7 business days Australia-wide.

  • Shipping Carrier: We partner with trusted couriers like Australia Post for reliable delivery.

  • Tracking: A tracking number will be emailed once your order has shipped.

Note: Delivery times may vary slightly during public holidays or high-demand periods.

Returns & Exchanges

We stand by the quality of our filters. If you're not satisfied, we’re here to help.

  • Return Window: You may return items within 30 days of delivery. NO QUESTION ASKED

  • Refunds: Once your return is received and inspected, we’ll process your refund within 3–5 business days.

  • Exchanges: Defective or damaged items may be exchanged at no cost.

To initiate a return or exchange, email us at pureflowfiltersau@gmail.com with your order number.

Important Notes

  • Return shipping costs are the responsibility of the customer unless the item is faulty.

Need more help? Contact us here — we’re happy to assist